HOTEL AND RESORT MANAGEMENT SOLUTIONS

At BF&R GLOBAL, we can advise you on the most dynamic management solutions for your hotel or resort, whether via short-term management contracts or interim assignments.

Calling on the expertise of a network of hospitality professionals, BF&R Global can offer launch assistance for those companies embarking on a new venture in the hospitality sector, providing a framework on which to build dedicated in-house expertise without compromising product integrity at the outset.

Pre-Opening Programme

Available in all areas where BF&R GLOBAL Partnership can offer professional guidance to help start-up your operation, ranging from project management, recruitment of your management team, developing food and beverage concepts, specifying IT and systems and writing standard operating procedures manuals.

This may include:

  • Preparing a detailed pre-opening plan with timelines, milestones and required resources.
  • Writing a sales & marketing plan including price matrix, channel management strategy, PR launch strategy etc.
  • Preparing a manning guide, salary scales, job descriptions and compensation/employee incentive programs.
  • Pre-opening technical requirements detailing the necessary Furniture, Fixtures and Equipment, IT/Systems and Operating Supplies & Equipment.
  • Preparing a timetable for hand-over from contractors, commissioning of equipment, punch-listing/snagging, health and safety requirements and preparing maintenance manuals.
  • Working with on-site management and team members, BF&R Global will develop and oversee implementation of relevant Standard Operating Procedures (SOPs) to ensure a seamless launch.
  • A review of systems and structures will aim to promote service excellence with options for leadership training, team building and vision and values workshops as required.
  • BF&R GLOBAL can provide support during the busy soft-opening phase of the hotel until operations stabilize.

When it comes to change management, we offer senior leadership to implement new strategic approaches and operational changes to ensure short-term gains and long-term profitability. We can also provide temporary senior management to ensure that continuous leadership and business development and operational stability.

Our Interim Managers can assist during critical periods, may have a confidential task on which to focus, bridge the gap during a structural transition and deliver consistent results quickly. They are usually over qualified and therefore bring tremendous amount of experience to solve your business issues quickly.

Your teams will benefit from a transfer of skills, contacts and experience long after the interim manager has left.
They will be sensitive to your company vision, but are not bound to the inherent politics, personalities and protocols

Using our interim or maternity cover resources is a highly cost-effective way to help keep down permanent head count and support your business where and when needed.

Calling on the expertise of a network of hospitality professionals, BF&R GLOBAL can offer expert leadership during the time of de-flagging and handing over the asset to the incoming owner with solid leadership in the final stages of the business as it changes hands or closes its door for trade with dedicated in-house expertise without compromising product integrity at the outset.

Calling on the expertise of a network of hospitality professionals, BF&R GLOBAL can offer expert leadership during the time of de-flagging and handing over the asset to the incoming owner with solid leadership in the final stages of the business as it changes hands or closes its door for trade with dedicated in-house expertise without compromising product integrity at the outset.

This fast-track assessment of your hospitality operation offered by FB&C, provides a cost-effective snapshot analysis in a concise written report and includes practical recommendations for improving profitability.

 

  1. DISCOVERY
  • In order to review current business, sales and marketing and management operations, our team members will spend time on-site to interview both managers and selected staff, assess the efficacy of procedures, resources and performance.
  • The discovery process may include a sales and marketing review to analyse the local market potential, competitors, the hotel’s sales strategy, team and marketing channels.
  • The exercise may focus on financial and accounting control, human resources, the physical condition of the hotel or any aspect that may be causing the hotel to underperform.
  • Our consultants could conduct a human resources appraisal and design the appropriate systems and processes that enable you to optimize the performance and organizational effectiveness of your people, your most valuable asset. BF&R Global are experts at designing organizational structures to support the efficient and effective management and operations of hotels and resorts.

 

  1. THE REPORT
  • Before the team leaves the property, feedback on the team’s initial observations is presented to the client and a concise, written report is delivered shortly thereafter.
  • The report highlights strengths and weaknesses within the management team and its practices, may include an analysis of the overall financial performance citing relevant cost factors and areas requiring monitoring.

A sales and marketing assessment also outlines areas of improvement including upselling, new business segments and incentivizing key accounts. Marketing recommendations may include use of social media, online campaigns, and enhancement of website.

More and more people are voting with their palates, and BF&R Global will work with you to create, develop, and deliver innovative food & beverage concepts that enhance the guest experience and boost your bottom line.

If you need advice, have a question for the team, or would like someone from BONDI FISTRAL & RAI GLOBAL to contact you.

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